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T&C’s

rrc logo WIDE

THE RAILING REPAIR COMPANY

We cover all areas inside the M25 boundary. If your property is outside of this area there may be additional long-distance charges.

Once an installation date has been agreed or manufacture has been authorised cancellation is not possible. Changing the style or height is not possible after manufacturing has been authorised.

All deposits are non refundable.

Manufacture is authorised once a quote has been accepted and the required deposit paid.

A minimum 50% deposit is required with all orders, the balance to be paid on the day and at the time of completion.
All goods, items or services supplied to you by us remain our property until fully paid for. Failure to pay on request any outstanding invoices or balances can result in us removing any items or goods we have installed. A separate charge will then be made should you wish the items removed to be refitted. The extra charge could be up to the same amount as the original price for goods, items or services supplied.

We try to keep to any dates agreed for supplying or fitting of goods, items or services. We can not guarantee to comply with the dates quoted. 

We are not responsible for obtaining planning permission or building control approval for any work at your property.

We are not liable for any damages caused to goods or items supplied by us to you through misuse at any time.

We are not responsible for ensuring that proposed works are within the confines of the customers property and are not responsible for any changes resulting in future realisation of property ownership disputes.

During installation the team will do their best to leave the site as neat and tidy as possible.

Due to the nature of onsite welding and fabrication as well as the use of any tools required to install railings we can take no liability for any non intentional damages. We can therefore take no responsibility for the stability of existing buildings or structures at your property. We use our experience to avoid cracks or minor damage but sometimes these things do occur and can not be helped or repaired by us.

It is recommended when planning a garden project to have the railings installed prior to any delicate finishing.

If exposed concrete has been used during your installation, it requires sealing & painting. Treatment must be completed as soon as the concrete is fully dry, (3 to 4 days after installation depending on the weather). This treatment is not included in our quotation.

No liability or guarantees for supplied components eg post boxes or gate closers is included. These issues should be taken up with the specific manufacturer.

All our products are assembled by hand. Therefore we can achieve a finish as close to ‘Victorian’ as is possible.
The paint used for the railings is as follows.
One base coat of zinc oxide primer.
One top coat of enamel resin gloss.

At our discretion should any issues arise with condition or finish of any goods, items or services supplied by us to you within a very short time frame we would come out as soon as practical to rectify the problem.

We do not store credit card details nor do we share customer details with any 3rd parties